1. Anonymous use of the booking service and registration option
You can generally access our booking service without providing any personal information – it is possible to view the hotel offers anonymously. This means that you can obtain prices and view hotel descriptions without registering or logging in. However, to successfully complete a booking, your contact details are required. When you register, you will have the option to save your contact details; if you choose not to do so, your details must be re-entered for each new booking. Your contact and booking details can be viewed at any time, and you can manage your bookings. You may also amend or update your contact details at any time. Furthermore, you can store additional information, such as the invoicing address. It is still possible to make a booking without registering, but you will not be able to access the additional options described.
2. Data collection and processing when carrying out bookings
When a booking is made, the following data is collected and processed by the agent: Name, address, telephone number, email address, a different billing address if applicable, details of the reservation (hotel, location, number of nights and people travelling and the type of the booked room and price of the night) and more information is sent to the hotel if you have written messages or requests to the hotel. If you enter the name and contact information of people you are travelling with, this data is also processed. Please make sure that you have permission to use the contact information of the people you are travelling with when making an online booking. If you are booking by credit card, the credit card number, expiration date, and owner are also saved. In addition, the time of booking (date and time) and IP address from where the booking was made are also recorded. Your information will be used to clearly organise, implement, and invoice your booking. Upon booking, a mediation contract becomes effective. The contract terms can be viewed at any time at LINK AGBS. The booking data of registered users can be viewed at any time in the respective user’s account. All data that you provide to us as part of a successful booking is available in the form of a booking confirmation from the agent by email. Confirmations with the appropriate content are also available in all cases where you make changes to your booking or your data. The contractual terms and all information relevant to the booking are in different languages and are displayed to the user depending on their settings or used when communicating with the user. The agent uses the data referred to in paragraph 1 for carrying out the contract.
3. Transfer of data to third parties
When making a booking, your name, contact details, booking and if applicable credit card details (only when booking with a credit card) and any other information you provide is sent to the provider you are booking with. Apart from the relevant provider, no other third party receives any data, except in the event of a specific legal obligation. In the event of a criminal investigation, such as if it is suspected that a crime has been committed, all necessary data will be passed on to the authorities. Travel Tracker will not pass your details to other provider and does not sell addresses. Respectful handling of your personal details is an integral part of the business philosophy of Travel Tracker. Service providers who process personal data on behalf of Travel Tracker are contractually obliged to observe the Federal Data Protection laws and are not considered third parties under data protection legislation.
4. Use of data in prize draws
To take part in Travel Tracker prize draws, e.g. to win a hotel stay, you must log in or register. The details stored are then used to inform you if you are a winner, and to ensure that each customer only can only enter the same competition once. Once the winner has been drawn, the prize draw partner is notified by e-mail. The details of the winner (name, address) are sent to the relevant hotel so that the winner can be authenticated. The hotel is instructed that this data is to be used only for the purposes of redeeming the voucher and that no further use is permitted. In individual cases we may, at the prize draw partner’s request, ask whether you agree to your data being disclosed to the partner. In such cases, you have the option to consent to the disclosure of data by submitting a separate declaration.
5. Use of data for sending newsletters
If you have made a booking, the agent will use the email address you provided in this booking in order to inform you about special hotel offers, discounts or unique benefits from partner hotels in accordance with § 7 Para. 3 of the German Act against Unfair Competition (advertising own services by means of a newsletter). If you have not made a booking, you will receive this information if you have signed up with your email address to receive the newsletter.
You can opt out at any time. To do so, simply send an email to firstname.lastname@example.org or follow the unsubscribe link in the newsletter. Your email address will then be removed from the list of recipients.
6. Use of data by incorporating additional services
The agent’s websites use “cookies,” which are small text files that are stored on your computer and which document information to identify you. Some cookies are used to authenticate the user during their active session and are deleted when the browser is closed. Other cookies remain on your computer and allow the agent to recognize the user’s browser the next time you visit the agent’s website. You may choose to accept cookies via your browser settings yourself and delete cookies from your computer at any time. The agent’s website can also be used without cookies for the most part.
The agent’s website includes various extensions (plugins, page content from other providers) for additional usage options.
The following plugins are included: Google+:
Social plugins ( “plugins”) are also used on the agent’s website from the bookmarking service AddThis, which are operated by AddThis LLC, Inc. 8000 West Park Drive, Suite 625, McLean, VA 2210 USA ( “AddThis”). The plug-ins are usually marked with an AddThis logo, for example in the form of a white plus sign on an orange background. An overview of the AddThis plugins and their appearance can be viewed here: If you visit a page on the agent’s website that contains such a plugin, your browser makes a direct connection to the servers of AddThis. The content of the plugin is transferred by AddThis directly to your browser and embedded into the site. Through this integration, AddThis receives the information that your browser has accessed the corresponding page of our website and, in order to identify your browser, stores a cookie on your terminal. This information (including your IP address) is transmitted by your browser directly to an AddThis server in the USA and stored there. AddThis uses the data to create anonymous user profiles, which serve as the basis for personalised and interest-based advertising for visitors to websites with AddThis plugins. Please refer to the privacy policies of Add to see the purpose and scope of data collection and further processing and use of data by AddThis: If you would like to object to the collection of data by AddThis in the future, you can use an opt-out cookie which can be downloaded at the following link: You can also fully prevent AddThis plugins being loaded with add-ons for your browser, e.g. by using the script blocker “NoScript” ()
7. Data use for website analysis (analysis of use)
In a pseudonymised way, the agent analyses the usage behaviour of site visitors to identify what content is needed and to improve the offer. Pseudonymous or anonymous information about the user (incl. IP address) and their usage behaviour is recorded and used by each service provider to do this. The agent uses the following methodologies: Google Analytics:
Right to opt out of the use of data for website analysis (§ 15 Para. 3 of the German Teleservices Act [TMG])
You have the right to opt out of the use of your data for website analysis.
With Google Analytics, you can deactivate data transfer to Google Analytics using an additional function for your browser (add-on). The deactivation add-on is available for download from Google. Alternatively, you can prevent data use by deactivating the Google Analytics scripts using an appropriate browser add-on (e.g. in Firefox).
You can prevent Google Analytics from collecting your data by clicking on the following link. This will set an opt-out cookie, which will prevent your data from being collected in future when you visit this website.
We also use Google Analytics to evaluate data from AdWords and the DoubleClick cookie for statistical purposes. If you do not want this, you can disable it in the Ads Settings Manager (https://www.google.com/settings/ads/onweb/?hl=en). With Webtrekk, you can prevent the use of your data using its opt-out cookie (“webtrekkOptOut” cookie). This opt-out applies as long as the cookie is saved on your computer. You will need to reset this cookie if it is deleted after use or if you visit the provider’s pages from other computers or using other browsers. Your browser must accept cookies to be able to set the opt-out cookie.
8. Protection of your data
Your personal data is transferred securely with encryption to the agent. This applies to your booking and also for the customer login. The agent uses the coding system SSL (Secure Socket Layer) to do this. Your data cannot be read by an outsider. Your data is stored on the servers of Travel Tracker GmbH. Our own IT security concept applies to the whole of the IT area. The servers and networks are protected from outside access by the latest IT security components. Processing of your data within the company is subject to the regulations of data protection. The provider has appointed an external data protection officer and his processes are subject to internal data protection regulations. These regulations specify legal requirements for the protection of personal data. As a user you are required to keep your personal log in details confidential and not to make these details available to unauthorised third parties. The provider accepts no liability for misused passwords unless the provider is responsible for this misuse.
9. Deleting your details
You can delete your login details at any time. Booking data remains stored in the system of Travel Tracker until the period of limitation has expired for all claims from the contract for the arrangement of the booking. If payment processes have taken place as a result of bookings, this data must be stored in accordance with the law until the period of limitation has expired. Thereafter, use of this data is blocked but it may be made available to auditors and the financial authorities if necessary.
10. Other rights: Cancellation, changes, information
Unsubscribing from newsletters
You can revoke your consent for the use of your e-mail address during dispatch of the newsletter at any time. This can be done in various ways:
An unsubscribe link can be found in every newsletter. If you click on this link, you will be removed from the newsletter recipient list.
Finally, you can inform Travel Tracker of your wish to cancel by sending a simple message. Your data is then blocked.
Right to information
In accordance with data protection laws, you have the right to request information about the data stored on you at any time. You also have the right to be informed about the blocking or deletion of said data. Please address any questions on collection, processing or use of your personal data, information, rights, blocking or deletion to: email@example.com
Questions about data protection
You can request information from us at any time regarding the data stored about you. You have the right to correct, delete and block (incorrect) data. However, the deletion of data may have contractual and/or legal specifications, in particular as regards the implementation of the accounting and billing.
Should you have questions about our data protection principles support please contact: firstname.lastname@example.org